You're Only Paranoid If You're Wrong
So Nina and I are moving Saturday morning. I reserved the truck with U-Haul many weeks ago just to make sure I didn't run into a "Sorry we only have 32' trucks available" situation when I only need a 14-footer. That process was somewhat odd, because the confirmation process was them sending me a text message (and a few minutes later an email) with the details and the local number to call and confirm. I did so, and it was handled in an incredibly gruff manner by a very tired sounding employee. I was told everything was fine and hung up on. Whatever, I had the truck.
Then Tuesday Susan suggested I call and confirm this week just to make sure, because being paranoid is better than not moving. As I'm sure you guessed, there was a problem, but I can't emphasize enough that both the people I talked to this time were incredibly helpful. The local office had no record of anything, but he didn't go into Don't Believe The Crazy Customer mode at all. I'm sure it helped that I had two emails and a text message to read off to him verbatim and I never got bent out of shape, but he still had every right to not believe me since he had absolutely nothing to confirm my story. After a few minutes he had me call the traffic office, since they had more resources to search with and could help me get one of the few remaining trucks if there was a problem. The girl I talked to there was also very good about trusting me, and sounded genuinely concerned that nothing was coming up. I believe the phrase "really really really weird" was used. So she took down all the relevant information and put me on hold for a minute or two. Fortunately, she did some quick thinking and found the problem: the jackass who dealt with me way back when I had reserved the truck had punched in April 26th, not May, and that had come and gone so the entry was automatically purged from the local office's system. She fixed the date and pushed the change, I called the local office and confirmed, and nobody was home to tell about it so I told the internet.
So, long story short: jackasses work everywhere but Poughkeepsie U-Haul has some very good customer service. Oh, and freaking confirm everything twice.
Then Tuesday Susan suggested I call and confirm this week just to make sure, because being paranoid is better than not moving. As I'm sure you guessed, there was a problem, but I can't emphasize enough that both the people I talked to this time were incredibly helpful. The local office had no record of anything, but he didn't go into Don't Believe The Crazy Customer mode at all. I'm sure it helped that I had two emails and a text message to read off to him verbatim and I never got bent out of shape, but he still had every right to not believe me since he had absolutely nothing to confirm my story. After a few minutes he had me call the traffic office, since they had more resources to search with and could help me get one of the few remaining trucks if there was a problem. The girl I talked to there was also very good about trusting me, and sounded genuinely concerned that nothing was coming up. I believe the phrase "really really really weird" was used. So she took down all the relevant information and put me on hold for a minute or two. Fortunately, she did some quick thinking and found the problem: the jackass who dealt with me way back when I had reserved the truck had punched in April 26th, not May, and that had come and gone so the entry was automatically purged from the local office's system. She fixed the date and pushed the change, I called the local office and confirmed, and nobody was home to tell about it so I told the internet.
So, long story short: jackasses work everywhere but Poughkeepsie U-Haul has some very good customer service. Oh, and freaking confirm everything twice.
posted by SomeJerk at 3:49 PM
2 Comments:
Good call on the verification apparently.
Yep. I'm also glad to report that everything went very smoothly on Saturday and we are now in the process of putting things where they belong in the new place.
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